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Privacy Policy

Privacy Policy – Easy Switch

Easy Switch is committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, contact our team, or use our services.

What This Privacy Policy Covers

This policy outlines:

  • The types of personal information we collect.

  • How we use this information.

  • The limited circumstances in which we may share it.

“Personal information” refers to any data that can be used to identify you, such as your name, address, phone number, or email address.

This policy applies solely to Easy Switch and does not cover external websites or third-party services linked from our site, which may have their own privacy practices.

Information We Collect

We may collect and process the following types of personal information:

  • Your name, email address, phone number, and address when submitted through contact forms or enquiry systems.

  • Order and purchase details.

  • Technical data such as your IP address, browser type, and pages you visit — collected via cookies and analytics tools like Google Analytics.

This information helps us provide our services, improve our website, and respond to your enquiries.

How We Use Your Information

We process personal information for the following purposes:

  • Responding to your queries and providing customer support.

  • Processing orders, sending updates, and managing deliveries.

  • Improving the functionality, content, and performance of our website.

  • Sending marketing communications if you have opted in (you can unsubscribe at any time).

  • Meeting legal or regulatory obligations.

Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Consent – when you opt in to receive marketing communications.

  • Contract – when processing is necessary to fulfil an order or provide a service you have requested.

  • Legal Obligation – when processing is required to comply with applicable laws or regulations.

  • Legitimate Interests – when processing is necessary for our legitimate business interests and does not override your rights.

Who We Share Your Information With

We only share your personal data with trusted third parties when necessary, including:

  • Service providers (e.g., website hosting, payment gateways, couriers) who help us operate our business.

  • Legal or regulatory authorities if required by law.

  • In the event of a business transfer or acquisition.

We ensure all third parties respect the security of your personal data and process it in accordance with UK GDPR.

Cookies and Tracking Technologies

Our website uses cookies to:

  • Understand how users interact with our website.

  • Improve performance and functionality.

  • Remember your preferences for future visits.

You can disable cookies in your browser settings, but this may affect functionality.

Google Analytics

We use Google Analytics to understand website usage. This involves collecting anonymous data such as your IP address and browsing behaviour.
For more details, please see Google’s Privacy Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Rectify any inaccurate or incomplete information.

  • Erase your personal data (subject to legal exceptions).

  • Restrict processing of your data.

  • Object to processing where applicable.

  • Data Portability – request a copy of your data in a usable format.

  • Withdraw your consent to marketing at any time.

To exercise any of these rights, please contact us using the details below.

Data Security

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, so please review it periodically.

Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Easy Switch
📞 Phone: 01253 204 091
📧 Email: enquiries@easy-switch.co.uk
🏢 Address: Unit 10, Cropper Close, Whitehills Business Park, Blackpool, FY4 5PU

If you believe we have not handled your data correctly, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Privacy Policy

Effective Date: 30 January 2024
Company: Easy Switch Ltd (Company No. 15452264)
Registered Office: Units 9–10 Cropper Close, Blackpool, Lancashire, England, FY4 5PU
Contact: admin@easy-switch.co.uk

  1. Introduction

Easy Switch Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services.

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. What Data We Collect

We may collect and process the following information about you:

  • Business details: company name, registration number, address, and contact information.
  • Contact details: names, job titles, email addresses, and phone numbers of representatives.
  • Utility details: energy, water, telecoms, and broadband usage data, meter details, contract information, and billing history.
  • Authorisations: signed Letters of Authority (LOA) enabling us to liaise with suppliers on your behalf.
  1. How We Use Your Data

We use your personal data to:

  • Provide consultancy, switching, renewal, and portfolio management services.
  • Validate bills and liaise with suppliers on your behalf.
  • Request quotes and manage tenders with suppliers.
  • Communicate with you regarding contracts, savings opportunities, and account support.
  • Comply with legal and regulatory obligations.

We do not sell your data to third parties.

  1. Legal Basis for Processing

We process personal data on the following legal bases:

  • Contractual necessity: to perform services under our consultancy agreement.
  • Legitimate interest: to liaise with suppliers, obtain quotes, and improve our services.
  • Legal obligation: to comply with applicable laws and regulations.
  • Consent: where you have given us explicit consent, e.g. signing a Letter of Authority.
  1. Sharing Your Data

We may share your data with:

  • Suppliers: to obtain quotes, manage tenders, and support your contracts.
  • Service providers: IT, cloud storage, or secure communication systems we use.
  • Regulators or legal authorities: where required by law.

We do not share your data outside the UK without ensuring appropriate safeguards.

  1. Data Retention
  • We retain your personal data for the duration of a signed LOA and for a reasonable period thereafter to comply with legal obligations.
  • Typically, data is retained for up to 6 years after the end of a contract, in line with standard business record-keeping.
  • Data will then be securely deleted or anonymised.
  1. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of the personal data we hold about you.
  • Rectification – to correct inaccurate or incomplete data.
  • Erasure – to request deletion of your data (where legally permissible).
  • Restriction – to limit how we process your data.
  • Data portability – to request transfer of your data to another provider.
  • Objection – to object to certain types of processing, such as direct marketing.

To exercise your rights, contact us at admin@easy-switch.co.uk.

  1. Data Security

We implement appropriate technical and organisational measures to protect your data, including secure storage systems and restricted access. While we take all reasonable steps, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

  1. Cookies and Website Use

Our website may use cookies to improve user experience and analyse traffic. You can manage cookies through your browser settings. More details can be found in our Cookie Policy (if applicable).

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

  1. Contact Us

For questions or concerns about this Privacy Policy, please contact:
Email: admin@easy-switch.co.uk
Address: Units 9–10 Cropper Close, Blackpool, Lancashire, England, FY4 5PU

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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